Call Center Representative

At Ink Connect CO, we provide reliable and scalable customer support solutions designed to help businesses deliver consistent, high-quality customer experiences.

Join Ink Connect

Ink Connect is seeking a professional and organized Front Office Assistant to join our growing team in Boston, MA. This entry-level position is ideal for individuals who enjoy providing administrative support, welcoming visitors, and ensuring the smooth day-to-day operation of a busy office. We provide comprehensive training, ongoing support, and excellent opportunities for career growth.

Responsibilities

• Answer inbound customer calls in a professional and courteous manner
• Respond to customer inquiries regarding products, services, and account information
• Resolve customer concerns efficiently while maintaining a positive customer experience
• Document customer interactions accurately within company systems
• Process customer requests, updates, and service-related transactions
• Escalate complex issues to the appropriate department when necessary

Qualifications

• High school diploma or equivalent required
• Previous customer service or call center experience is a plus but not required
• Excellent communication and interpersonal skills
• Strong problem-solving and organizational abilities
• Proficiency with Microsoft Office and basic computer applications
• Ability to multitask and prioritize responsibilities in a fast-paced environment

Benefits

• Competitive base salary.
• Paid training provided.
• Immediate start available.
• Career advancement opportunities.
• Supportive and collaborative team environment.
• Ongoing mentorship and professional development.
• Full-time schedule.
• Employee recognition and performance-based growth opportunities.