Entry Level Customer Service Specialist

At Ink Connect CO, we provide reliable and scalable customer support solutions designed to help businesses deliver consistent, high-quality customer experiences.

Join Ink Connect

Ink Connect is seeking a motivated, dependable, and customer-focused Entry Level Customer Service Specialist to join our team in New York, NY. This entry-level position is ideal for individuals looking to begin or grow their careers in customer service and client support.

Responsibilities

• Respond to customer inquiries by phone, email, and other approved communication channels.
• Provide friendly, professional, and timely assistance to customers.
• Assist customers with service requests, account questions, orders, and general information.
• Accurately document customer interactions, requests, and resolutions in company systems.
• Process customer information and service requests according to company procedures.
• Follow up on open requests to help ensure timely and effective resolution.
• Escalate complex customer concerns to supervisors or the appropriate departmen

Qualifications

• High School Diploma or equivalent required.
• Previous customer service, retail, call center, or administrative experience is a plus but not required.
• Strong verbal and written communication skills.
• Friendly, professional, and customer-focused attitude.
• Strong organizational skills and attention to detail.
• Basic computer proficiency and accurate data entry skills.
• Ability to multitask and work effectively in a fast-paced environment.

Benefits

• Competitive base salary.
• Paid training provided.
• Immediate start available.
• Opportunities for career growth and internal advancement.